FAQs


1. How will I get to know about the delivery date of order?

You will get to know about delivery date once you placed it. The same will be reflected on the site and mail will also be sent to your personal E-mail id. 


2. How will I get order confirmation?

We will send you an e-mail regarding confirmation of your placed order. The same information will also be sent to your registered mobile number with us. In addition, the placed order by you will be accepted from our side once your credit/debit card and other details have been approved. 


3. How can I track my order?

Once you receive Shipment Email and SMS from our side containing tracking Id, you will be able to track your placed order in a hassle free manner. In addition, you will also receive a phone call from delivery boy regarding shipment of your order.  


4. What is the process to cancel the order?

In order to cancel your placed order, simply call us at 011-45506130 or write us at support@crazybeta.com for further assistance. 


5. What are the different payment modes?

We accept all sorts of payment options from customer’s side, whether it is paid through credit card/debit card/ wallet or by Cash on Delivery (COD). Optimum flexibility is being given to our precious customers to pay any way they want to.


6. Is COD available?

Yes, we have an option of accepting Cash on Delivery (COD) payment once the placed order reaches at your doorstep.


7. Is it fully safe to use online payment mode through debit card/credit card/ or wallet?

Yes, it is extremely safe to use your personal credit/debit card for making the payment of placed order. All Debit and Credit Card along with Net Banking Transactions are processed through secured payment gateway that can only be accessed by customers. 


8. Are there any hidden charges?

There are no hidden charges being paid by our trusted customers. The amount you see at the time of purchase of the product is the final price.


9. Are there any shipping charges on products?

Shipping charges of Rs.50 will be levied on order below Rs.500. However, there will be no shipping charges on order above Rs.499. 


10. What is your return policy?


A. In case of any issue or defect with the products, customers can return their products to us.

B. The returned products that we receive from your side should be in unused condition. 

C. Original packing, tags and freebies must be kept intact with the returned products.

D. The return amount will be credited to your CrazyBeta wallet, once a quality inspection is done on the returned products.

E. In order to schedule your return, fill up complete form given in Customer Service section of the website with necessary information. 


11. For any other assistance or query, you can simply write to us at support@crazybeta.com


12. What is your refund policy?

In terms of any refund against any product, you will receive the amount within 15 days as per the delivery date of the product. Plus, all refunds will be credited to your Crazy Beta wallet after a prescribed time limit. 

For any other assistance or query, you can simply write to us at support@crazybeta.com


13. How long refund process takes place?

The time limit of refund process is 24 hours once we receive the product from your side and after a thorough check of any wear and tear is done. Once it is done, refund money will be initiated to your Crazy Beta wallet.